Return: If you are dissatisfied for any reason you may return any unused merchandise to Glamix within 14 days of purchase for a full refund. Products kept for over 14 days without a return request are considered final. Customers are responsible for the cost of return shipping. Products being returned must be in NEW condition and in the original factory packaging. Glamix will cover the cost for shipping to replace items that were shipped incorrectly. If there are any questions about returns, feel free to contact us and we will do everything possible to make sure you are satisfied. Please email us at glamixstore@gmail.com to process a return.